Renogy 200 Watt 12 Volt Solar Premium Kit
If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 30 days require special authorization.
All returns submitted for a refund will be subject to a restocking fee and shipping.*
- Solar panel, charge controller, inverter, wiring, mounting, and accessory returns have a 10% restocking fee.
- Battery returns have a 20% restocking fee.
The Manufacturer will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping and restocking fees.
You must obtain a Return Merchandise Authorization number (RMA #) to return any merchandise. Please email us at email@example.com with a description of the item, the date purchased, and a short description of the problem. We will email back the RMA # and the return address you must use. The RMA # must be written on the outside of the box. There must also be a note in the box explaining the problem with the item along with your return address. Returns received without a note will result in a longer processing time.
Please note that The Manufacturer will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.
Please include with your request an invoice or the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Mailing address
- Contact telephone number
For any issues with your product, please contact firstname.lastname@example.org for troubleshooting assistance.
If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement.
In the event of a replacement, The Manufacturer will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.
If damage results due to improper handling during the setup or installation, whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
Please note: For orders with a value of $200.00 or more, a signature may be required.
We understand that often professional installation is desired. However, we strongly recommend that you wait until you have received and verified the condition of your order before scheduling any install work.